Golden Gate Area Council User Support Page

Scoutbook on cell phone image

Follow the link to view a Scoutmaster  explaining the basics of Scoutbook in a 55 minute video. There are some specific references to a District & Troop but that should not detract from the essential content.

Scoutbook on cell phone image

Follow the link to view a Scoutmaster led, 47 minute video explaining how to use Scoutbook for setting up, tracking, and approving Merit Badges. 

Scoutbook on cell phone image

Follow the link to view a Scoutmaster led 15 minute video explaining how to work on a Merit badge using Scoutbook.

Follow the instructions in this video to edit a Scout’s Time in position. This affects how a Scout’s record shows on an Eagle Scout Rank Application form.

Meet the Champions . . .

For questions not covered by the items on this page, these are volunteers who will help you find answers. Click the link to send an email with your query. It’s helpful (but not required) if you include your District, Unit Type, and Unit Number.

Something not working in Scoutbook. Click HERE for solutions to some common problems and a way to access further help.

Making the registration process easy OR NOT. Click HERE for help

Sample password on a sticky note

Are you having a password issue with my.scouting, Scoutbook or  Internet Advancement please click HERE. login

Member manager, Training manager getting you down. Click HERE for help

Need to get your name, address, phone or email updated or corrected in your BSA record. Click HERE

Internet Recharter link

Get your charter in early! But if you can’t get the site to work what do you do? Click HERE

Internet Advancement link

Still doing your advancement with pen and paper or using a 3rd party tracking system? Here is where you get your advancement added, If it works. If it doesn’t, click HERE

Internet Advancement link

Where did the activity logs go? They are in internet advancement and if you are having trouble with them we can help. Click HERE

Link to update Scout Unit information

Having Your Pin set allows prospective Scouts to find your unit. Having a problem setting it up? Click HERE

We’re working on more Help topics!

How to verify an out of Council Merit Badge Counselor.

First, try to connect the Scout and counselor in Scoutbook. If that is successful, the counselor is registered and qualified. If unsuccessful, go to the counselor’s home council and search for their Advancement Administrators. Most will have an email address for either the Council Advancement Committee or Professional Advisor. Send an email asking if the counselor has been registered and qualified for the merit badge(s) in question and the status of their Youth Protection Training. Ask California councils if the counselor has completed AB506 training and LiveScan. The unit leader’s “blue card” signature verifies their counselor credentials verification.


Sea Scouts




Shooting Sport


Scouting for Food

Order of the Arrow