Have a unit admin look on the individuals profile page the correct account should have their ID number . All others accounts may be end dated to remove from your roster. If a scout go to membership and end date the membership on the incorrect accounts. On leaders it would be the posistion page
Assure that they show on your roster in my.scouting.org. If not contact council office to check on their registration. If they show in my.scouting but not in scoutbook go to roster . At the bottom of list of names there should be an add scout option, choose it. On the next page DO NOT fill out form rather look for a link that says connect to existing Scouts in your unit. click on that and see if scout is available. If this does not work fill out form below
Your logion information is shared between Scoutbook and Scouting,org. Go to scouting.org and try to reset your password there!
Parent or Scout Marking an Advancement Complete
Cub Scout Advancement Using Scoutbook
Troop Advancement Using Scoutbook
Merit Badge Record Keeping for Merit Badge Counselors
How Merit Badge Counselors (MBCs) can Connect to Scouts for Merit Badges
Getting the Report to Bring to Scout Shop from Scoutbook
Parent’s Trail Guide to Scoutbook (Great Handout)
Scoutbook Feature Extension (Supercharge Scoutbook)
Still need help? Please send an email to:
First, try to connect the Scout and counselor in Scoutbook. If that is successful, the counselor is registered and qualified. If unsuccessful, go to the counselor’s home council and search for their Advancement Administrators. Most will have an email address for either the Council Advancement Committee or Professional Advisor. Send an email asking if the counselor has been registered and qualified for the merit badge(s) in question and the status of their Youth Protection Training. Ask California councils if the counselor has completed AB506 training and LiveScan. The unit leader’s “blue card” signature verifies their counselor credentials verification.
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